South Florida Computer Repair Service & Support

As a leading provider of computer repair service and support for businesses throughout South Florida, ITCS has the knowledge and experience to successfully manage your workplace IT requests and incidents. As a Microsoft Certified Partner with deep expertise on the Microsoft product suites, and unlike niche providers, we are a single contact for any and all issues related to networks, servers, desktops and mobile devices. Our outsourced help desk, staffed by trained and proficient technicians, resolved problems quickly so your employees stay productive. We can quickly diagnose the issue and provide expert computer repair service and support.

Comprehensive Management
As your IT partner, ITCS supports your efforts to create a productive, streamlined, reliable and cost-efficient computing environment. To accomplish this, we provide the following support services

• Onsite Service: Provides on-site personnel who are certified to work on business systems and can address infrastructure, hardware and software needs. Our goal is to ensure that we are as non-disruptive as possible to your business. We provide hardware support which consists of technical diagnosis and repair of defective equipment, either at your location or at an authorized service facility. Additionally, we provide software support which consists of providing resolution for Microsoft software residing on authorized devices. This service covers the diagnosis and resolution of software problems that cannot be resolved remotely via our Help Desk. Finally, we provide onsite services for install, move, add and change. This covers the installing, moving, adding and changing desktop and laptop whole systems, parts and peripherals, Our team works to schedule, complete and document these requests.
• Remote Help Desk: Gives users phone and online access to our US-based technicians with the training and skills to handle their requests and resolve incidents quickly. ITCS provides your South Florida organization with a single point of contact for all end-users IT issues. You will receive consistent guidance and advice in addition to dependable restoration of regular services. Users can access the Help Desk by phone, e-mail or the web. Our live support technicians provide Microsoft application technical support. Our support covers assistance with the features, functions and usage of Microsoft software applications. The ITCS Help Desk follows a simple workflow process that delivers fast and efficient incident resolutions, keeping all users and maximum productivity.
• Remote Assist: Allows specially trained Help Desk technicians to remotely access end-users systems to evaluate and resolve incidents. This reduces both the time to resolve a request and the frequency of onsite support dispatches. Typically, in response to a request for assistance using our remote service, a specially trained technician gains end-user permission to take virtual control of the user’s desktop. This allows the technician to perform a hands-on investigation and resolution. This service includes capabilities such as configuration changes, file updates, driver updates and software re-installation. These services are stringently managed according to ITCS best practices and standards.  

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