ITCS offers 24-hour network monitoring via our Network Operations Center or NOC. This is a central location from which we monitor our customer’s computer and telecommunications networks. ITCS only employs people whose skills match the high level of support we offer our customers. Our NOC monitors, detects and resolves events as they happen, thus keeping our clients network and IT infrastructure running smoothly and efficiently and having little, if any, downtime. When something arises that may interrupt your network and service availability, our NOC finds the root cause and reports and resolves the matter before your employees even know if occurred. ITCS can tailor our services to the needs of your business, thus, creating a solution that delivers maximum uptime with maximum efficiency.
Our Remote Network Monitoring service will take care of your network so you can take care of your business. We employ powerful remote network monitoring tools to provide 24x7 proactive support for your business.
Our preventative maintenance services, active issue troubleshooting, and remote resolution will save your businesses from critical downtime, not to mention the cost avoidance of an IT office visit. At the first sign of trouble within your business infrastructure our staff is immediately notified and begins to respond.
We are notified not only of system failures, but issues well before they occur. For example, we can see CPU or memory utilization out of spec, long running or blocked SQL transactions, disk space running low, unusual event log activity, network saturation, and much more. Our monitoring covers Windows and Linux OS health, SQL Server, Exchange Server, your data backups, and much more.
ITCS offers:
- 24/7 Monitoring – Managed IT system engineers who are trained to manage the demands of your IT infrastructure
- Managed Security – Your network isn’t just up and running. It’s continually secure
- SLA Monitoring – Track all aspects of your network’s performance to ensure maximum efficiency
With our proactive approach, we can maximize your business up-time. Being proactive is the key word in protecting our customers' business. Feel free to contact us for a free demonstration of our remote network monitoring capabilities.
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