Are you searching for a way to resolve your organization’s computer support problems? ITCS can provide you with the computer support you need to:
Focus on your core business objectives.
Give your employees and/or customers a professional computer support experience.
We utilize approved processes and procedures that we have developed for all aspects of our help desk operation to ensure consistent quality and efficient trouble resolution. We handle everything from operating popular desktop applications to troubleshooting complex computer software and hardware problems.
As a small business, there are numerous business advantages to outsourcing your IT services. If you have an employee who is your dedicated IT specialist, consider the impact to your business when that person gets sick or takes vacation. Are you in compliance with employment overtime laws when your staff is required to work evenings or weekends? Does your business have a single point of failure on one or two key individuals?
You can utilize our services for hourly outsourced IT support on an as-needed basis. We often recommend to new clients that they use this option during an evaluation phase before they decide to engage us for an on-going relationship. New clients also use our hourly support when they need immediate assistance. While this option is costlier per hour than our advance-pay options, and tend to be used mostly when there is a problem (often a crisis), and as a result it can be very reactive. Since the majority of IT problems can be prevented with a regular, proactive approach to IT support, you may wish to utilize our services in a proactive model.
We work with each of our clients to design a specific Service Level Agreement (SLA) to meet their particular support requirements. It is critical that organizations use quality cost-effective support services to assist their staff, customers, agents, partners, and consultants. Many organizations do not have the management, personnel, facilities, or capital resources to provide internal help desk services properly. Consequently, providing quality technical support can quickly become a budgeting headache and a business nightmare.
ITCS provides a means to:
Improve your customer service
Lower your technical support costs
Improve your business image
Reduce your management headaches
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