ITCS is a leading VoIP consulting firm that provides businesses with IT strategy consulting and computer support. One of the most beneficial technologies available today is VoIP. Our team has broad expertise in VoIP technology from Avaya and Cisco, as well as Asterisk, TrixBox and other IP telephony systems.
VoIP or Voice Over Internet Protocol is a cost effective alternative to the traditional phone system. The difference between the two is that VoIP uses the internet to connect to the other party versus the traditional phone system that uses the copper lines that we see around us. VoIP allows people to make receive phone calls from anywhere that an internet connection exists, just like e-mail.
VoIP Advantages:
- Cost Effective – Long distance call charges are greatly reduced or even eliminated
- Portability – As long as there is a broadband internet connection, calls can be placed and received from anywhere in the world without worrying about cell coverage, roaming rates, or long distance rates.
- Features – VoIP offers features such as call forwarding, call waiting, voicemail, caller ID, conference calling, etc that a traditional PBX system offers for no additional charge.
These technologies enable users to:
- Make and receive calls and check voicemail through software – with all the functionality of a regular phone, including caller ID, transfer, intercom and speed dial, check voicemail through a web browser, providing an easy way to manage e-mail. Advanced features such as click-to-dial, meet-me-conferencing, call monitoring and recording, and call queuing are also available.
On-Site or Hosted VoIP?
While deploying VoIP onsite is popular among small businesses, you may wish to test the technology first using a hosted VoIP solution. ITCS can help determine the right solution for your needs.
ITCS employs expert consultants in the VoIP arena that can evaluate your businesses telephony needs and provide you with a cost effective solution that fits your needs and budget. We can also show you how these systems grow with you as you grow your business and remain cost effective. And, since ITCS is a professional services firm, we can design the best solution for your company and not try to sell you particular hardware that we represent. We don’t represent any manufacturer so we can provide you unbiased consulting.
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